Refund Policy

This policy governs the trial, subscription, payment, cancellation and refund terms of the Molvek Bot service provided on a business-to-business (B2B) basis by Molvek OÜ (registry number: 17618773, registered address: Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia, email: info@molvek.com).

1. Scope and B2B Nature

Molvek Bot is offered exclusively to businesses, legal entities and individuals acting within their trade, business or profession. Consumer statutory withdrawal rights do not apply to commercial subscriptions, and there is no separate 7-day money-back guarantee.

2. No-Card Free Trial and No Automatic Charges

• Starting a self-serve free trial does not require entering a credit card or payment method.
• When the trial period or trial usage allowance ends, the customer is never charged automatically; a paid subscription begins only if the customer explicitly selects a plan and completes payment at checkout.

3. Plan, Pricing and Taxes

• Subscription plans, billing intervals, included usage scope and fees are governed by the plan and price displayed on the pricing page and checkout screen at the time of purchase.
• Displayed prices are exclusive of applicable VAT and sales taxes; applicable taxes are calculated and added at checkout based on the customer’s billing address and tax status.

4. Payment Processing and Merchant of Record (Stripe Managed Payments)

• Molvek Bot subscription payments are processed via Stripe Managed Payments, under which Stripe (Stripe/Link) acts as the Merchant of Record for the transaction.
• Tax calculation, invoicing, payment-method verification and collection are handled through the Stripe checkout flow. Molvek does not store full payment card numbers or card security codes on its own systems.

5. Cancellation and Refund Calculation

• Cancel anytime: The customer may cancel a subscription at any time. Upon cancellation, service continues until the end of the current billing month and does not renew for subsequent periods.
• Refund formula for multi-month prepaid plans: If a discounted multi-month prepaid subscription is cancelled before the end of its prepaid term, months used (including the current billing month in which cancellation takes effect) are billed at the monthly list price in effect at that time, and any remaining balance from the total prepaid amount is refunded to the customer. If the amount for the used months calculated at the monthly list price in effect at that time equals or exceeds the prepaid amount paid, no refund is due (and no additional balance is charged to the customer).
• Monthly subscriptions: For monthly subscriptions, cancellation takes effect at the end of the current billing month; no partial or pro-rata refund is issued for the current billing month.
• No separate 7-day money-back guarantee: Aside from the cancellation and refund rule set out above, there is no unconditional 7-day money-back guarantee after purchase.

6. Refund Initiation and Support Channels

• Cancellation and refund requests may be submitted through the billing link in the Molvek customer console or in writing to info@molvek.com by stating the business name and account email address.
• Where a refund is due under the rule above, Molvek initiates the refund through Stripe to the original payment method used for the purchase. The time required for the refund to appear on a bank or card statement depends on the payment provider’s processing timelines.

7. Retention of Invoicing, Accounting and Acceptance Records

• Invoicing and accounting records are retained for the statutory 7-year period required under the Estonian Accounting Act (Raamatupidamise seadus) § 12.
• When a business account is deleted, agreement acceptance records evidencing acceptance of this policy and other legal documents are retained without name and without email address (limited to document kind, version, cryptographic digest and acceptance timestamp) for 3 years under Estonian General Part of the Civil Code Act (TsÜS) § 146 lg 1, and are permanently deleted at the end of that period.